What are the items/services that I cannot return?
Following are our returns guidelines
1. Due to intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on briefs, swimwear, onsies, hosiery. If these items are returned to Chota Packet, they will be sent back to you at your expense.
2. Gift cards are non-returnable and can’t be exchanged for cash.
3. Gift box charges won’t be refunded if goods are returned. Also, any replacements you’ve asked for won’t be gift boxed.
4. Products that are sold as packs cannot be returned as individual items.
5. Items on special or season promotions and stock clearance.The no return policy will be mentioned in the product tab in such cases.
6. In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
How do I return something?
Cancellations, Exchanges & Returns
Here at CHOTA PACKET Quality and customer satisfaction are important. All CHOTA PACKET products are manually printed here @CHOTA PACKET HQ, please expect minor imperfections ie: not all items will have the same image positioning although we do try our hardest.
Actual print colours also may vary to those on your screen.
An order can only be cancelled up to the point before it is marked “Printing” (i.e. withing 12 hours of placing your order). We pride ourselves in printing orders promptly, so to cancel please contact us immediately using our Contact form.
Once your order has been started – ie it is marked as Printing a 65% cancellation fee will apply (products subtotal*). Postage is 100% refundable for orders which have not been dispatched. If the order has been dispatched, then no postage refund is applicable.
* Once marked as printing, Permanently name marked items (Systema lunch boxes, etc) attract a 100% cancellation fee.
CHANGES OF MIND
For changes of mind we will happily offer an exchange for another colour, a new size or an entirely different style up until the time your item is marked ‘printing(i.e. withing 12 hours of placing your order)’.
As all of our products are personalised and made to order we are unable to offer refunds if you change your mind after your item has been printed, so please choose your design and size carefully, read all of our product descriptions and also take care when typing in names.
Some of our fonts are a little bit fancy and decorative, and are intended to compliment the design, so please ensure that you check out the product image before placing an order. Some of our fonts used all uppercase, or all lowercase, or use mixed case representations (eg. ‘A’ for a lowercase ‘a’, ‘j’ for uppercase ‘J’, etc), so in these cases, it won’t matter how you have typed the name as the font may represent it differently.
We do not offer refunds, exchanges or returns if when you receive your item, you are are unhappy with some aspect of the printing (for example the way the name looks on the design, some element of the design or some element of the printed product) and you change your mind.
Replacements are only issued for spelling issues, print quality issues as deemed by CHOTA PACKET, and for functional defects of the product itself arising from manufacturing defects.
REFUSAL OF ORDERS
CHOTA PACKET reserves the right to refuse to process your order at anytime. If this occurs and your order is cancelled all fund will be retuned to your account with which payment was made.
QUALITY & FAULTY PRODUCTS
As quality issues rarely occur, usually we will ask you to return the product to us for inspection or supply photographs. CHOTA PACKET reserves the right to determine whether a product is faulty and conduct a production and quality check. If CHOTA PACKET deems your item is faulty a replacement item will be shipped subject to stock availability or a store credit issued for the product only.
CHOTA PACKET does not cover the costs of postage of returning items for inspection, or the postage of items being replaced and returned under warranty or returned after inspection.
In the event that your product is lost in transit, CHOTA PACKET will not be held liable and therefore recommends that you send all returns via Registered Post.
Please note that minor imperfections within the print are expected and are not classed as a “Quality Issue” as all of our products are made by hand and this is what will make your product unique.
Warranties, refunds or exchanges are not available on gift with purchase items and/or promotional products.
From time to time our products become unavailable even after you have placed your order. We endeavour to contact customers as soon as this occurs. If this does occur a refund may be given for the out of stock item or your order part-shipped until the item is back in stock. We reserve the right to withdraw any products from sale at any time without notice. Please not that we do not part ship orders.
All refunds will be processed and retuned to your account with which payment was made.